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Frequently Asked Questions

  /  Frequently Asked Questions
What kind of accommodation can I find in Vietnam?

Mostly, you will find these options:

  • Flat/apartment
  • House, shared house
  • Villas
  • Hotel/Airbnb

Following the experience you want to live, you can decide to stay alone/with people you know or in a shared accommodation.

How can I find an accommodation in Ho Chi Minh City (aka Saigon), Vietnam?

There are many real estate agencies in Saigon. Some speak English but their prices are generally higher.

Terranova offers affordable international shared houses that you can settle down in Saigon easily without any so-called agent fees.

Which district should I stay?

It depends on what are you looking for. You’d rather live in the city center, just around it, or in a more quiet neighborhood like District 2. Here are brief overviews of the main Districts in HCMC:

  • DISTRICT 1: The strategic position of this district is the most attractive reason for people who choose to live there. Most foreign embassy offices or government offices are located here, as well as the night nightlife. District 1 provides a wide range of facilities and recreation facilities such as restaurants, bars, shops, malls etc. It is known as the most expensive district in Saigon.
  • DISTRICT 2: Located a little further from the downtown core, District 2 is a less crowded and less expensive district to live in. A big community of expatriate people has decided to live in District 2 for several reasons. There are a lot of villas and high class apartments available at more affordable prices than in central districts such as District 1. District 2 is more suitable for middle-aged and expats who prefer fresh air, less crowded places, and a peaceful life. 
  • DISTRICT 3: It is a good district for young people with a limited budget (students, interns, young persons etc.) who want to live near the city center at a cheaper price.  Not so far from District 1, District 3 can be reached easily by motorbike or by taxi at a cheap price. District 3 is suitable for those who stay in Ho Chi Minh City just for a short time and travel on an economic basis. There are also various kinds of recreational activities: coffee shops, movie theaters, parks (Tao Dan Park, Le Van Tam Park), which makes this District very attractive.
  • DISTRICT 7: Like District 2, District 7 provides many accommodations for foreigners. However, District 7 is a little bit far from the city center and can be compared to the suburb of a big city. District 7 is growing fast and more and more fully equipped condominiums are built in this area. Since it was planned to be a Western district serving high-income people in Ho Chi Minh City a long time ago, there are a lot of high-quality villas adapted for expat people, available for long-term leasing. For instance, Phu My Hung area offers high living standard apartments which can be either bought or rented.
  • PHU NHUAN DISTRICT: It is one of the most densely populated districts of HCMC. Located close to both the center of the city and the airport, Phu Nhuan has a strategic location for people who wish to live there. It has several parks, nice places along canals, which make it an enjoyable place to live.
  • BINH THANH DISTRICT: This District is located between District 1 and 2, halfway from both the center and the suburb of Saigon. Binh Thanh is famous among people and especially English for its cheap houses. This district is well for people who want to live close to the local life, with numerous small lanes and back alleys.
Are you a broker?

No. Absolutely not. We manage directly specific shared houses. We assist and follow up communication between housemates and landlords.

What is the difference between Terranova housing and typical Vietnamese shared house?

In every kind of shared properties, you would have a higher financial risk. For example, in a typical house share model, if your housemates leave, you would have to pay for their rents as well. However, with Terranova, your rent is always fixed regardless of how many people staying in the house.

Our rent is kept at a reasonable rate. At other places, they may accept short-term stay, but they would increase your monthly rent.

How far are Terranova houses from District 1 (the city center)?

Our houses are located in the most convenient areas such as D2, D3, D4, Phu Nhuan and Binh Thanh District which take around 10-15 mins to the core of the city.

Who are Terranova housemates?

They are exchange students, workers, interns, volunteers who are generally in their early 20s to early 30s coming from all over the world like France, Canada, America, Japan, Spain, and so many others.

Can we decide who moves in if a room comes available in our house?

We encourage our housemates to get involved with viewings.
We are happy to give you every opportunity to choose who you live with, however, we will need to approve of any potential housemate prior to moving in.

Is it mainly guys or girls in each house?

We try and keep an even mix of guys and girls wherever possible.

Is there a limit to the amount of people you put into a house?

Yes, absolutely.
We don’t expect you to live in an overcrowded house so we are mindful about how many people live in each property.

Can I pay my last month’s rent via my deposit?

No.
A deposit is kept to cover any damages in the property; you cannot use it to pay rent.

How does fee & rent calculation work?

First, we get the real invoices from the service providers (internet, water, electricity, house cleaning products, drinking water, gas, cleaning service, and other unexpected fees). We use last month actual expenses as a forecast for the current month and housemates are asked to pay in advance. Later, when we get the actual expenses, we will compare with the forecast. Whatever the difference is, it will be added/deducted to/from next month.

We do not make any profit on this. If there is any concern regarding the fee, you could always ask us for the invoices to justify the amount.

I don't use (this service), can I not pay it?

Common services are used and shared equally by all housemates. We just support you (1) collect the bills (2) split the bills (3) collect payments (4) pay the providers. Therefore, if you’d like to get your non-using expenses, you can discuss directly with your housemates. We just act upon your decision.

What is the deadline for monthly rent and fee payment?

It is the third of every month.

Can I wire money to Terranova's account?

According to our policy, we could allow you to settle your payment by bank transfer only if you have a Vietnamese account.

How much is the transfer fee?

Please check with your bank for more information. For instance, transfer fee from Europe to Vietnam is about 25EUR.

We (two people) share one room, how do you calculate fee for couple room?

The fees will be divided by the number of people in the house. If there are two people in the room, we will ask the fees for 2. There are certain fees that stayed fixed, for example, Internet, trash pick-up and maid. This means more people stay in the house would decrease these fees on each person. The only fees that change are electricity, gas, drinking water, usage water because they vary accordingly with housemates’ consumption.

What is the guest policy?

You need to notify us in advance if you have guests because of (1) security reason: we need to register the guest to the local police (2) security and privacy of other housemates (3) fee update: your guest does not pay for more rent but he/she needs to share the fees with others to keep it fair for everyone.

However, please remember that we always base on the majority opinions of the housemates to act if there is a problem arises from your guest(s).

If your guest stays overnight for more than 3 days, she must leave her passport in order to be registered. An overnight stay is defined as any stay within the hours of 11:00 pm and 8:00 am. The cost for registering guest is 500,000 VND/pax. Overnight stays without registration for one guest are limited to 3 (three) days.

Does my guest have to pay the rent? How much does a guest have to pay?

If it is a short visit (2-4 days), you guest could stay for free if there are no complaints about fee increase from other housemates.

Longer than that, 200,000 VND per day + remember that you have to notify us in advance so we could inform the local police about the presence of the guest to avoid future problems.

Why do I have to be registered to the local police?

In Vietnam, both locals and foreigners are required to register their stay to the local authority. It is mandatory and for security reason.

Why I have to redo registration every few months?

It’s required by law that foreigners must renew their registration every 3 months.

How long is the stay registration?

It usually takes 5-7 business days but there may be delayed depending on the landlord and the local authority schedule.

Can I have a pet in the house?

We do not have pet restriction. However, please take good care of your pets and be considerate for other housemates in the house. Please remember that the maids are not responsible for taking care of and cleaning up after your pets. The only case that we would refuse a pet is when we get too many complaints from other housemates and the problems stay unsolved for too long.

Is there a curfew? What is the party time?

There is no curfew. Every housemate has their own keys so they could go home anytime they want. It is highly advised that you keep your noise down at a reasonable level especially after 10 PM to not disturb the neighbors.

Can I buy more furniture/decoration for my room?

You are free to buy more furniture for your room but all items of furniture provided at the beginning must be kept and taken care of. As long as the decoration does not cause later damage or change the structure of the room, it is allowed. Anyway, if you are unsure, please consult with us first.

Could we have a TV and cable subscription?

A cable subscription is usually paid in advance and for one year. Most of our housemates do not watch TV; therefore, they think it is unfair that they have to share this additional fee. However, if you want to pay for your own use, you are free to do so.

What should I do if I am locked outside of my room/house or I lose the keys?

If you lock yourself out of your house/room during office hours, you can borrow room keys from Terranova for a maximum of eight hours. Please come to our office to pick keys up during office hours (remember to inform your house manager before coming). If you call after 5:00 PM on the weekdays or at any time of the weekends, you will be responsible to pay a minimum $25 fee.

If there is a problem that I cannot resolve myself, whom should I contact for help?

Please contact your house manager who will organize a contractor to fix any issues.

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